At 8ace, entertainment and player protection go hand in hand. This page explains our commitment to responsible gaming for Filipino players — the tools available to you, the limits we enforce, and what to do if gambling stops being fun.
Minimum age to play on 8ace.
Strictly enforced. No exceptions.
Let's be straightforward about what 8ace is: it's an entertainment platform. The games are designed to be fun, the live dealer tables are built for the thrill of the moment, and the slots are made to keep you engaged. That is the product — and we're proud of it.
But we also know that for a small number of players, gambling can shift from entertainment to something that causes real harm — to finances, to relationships, to mental health. That risk is real, it affects Filipino families the same way it affects families anywhere in the world, and it is something 8ace takes seriously.
8ace is a PAGCOR-regulated platform. PAGCOR mandates a responsible gaming framework for all licensed operators, and 8ace not only meets those requirements — we build on them. Every tool described on this page is live on the platform right now, accessible from your Account Settings at any time of day or night, any day of the week.
The goal is simple: if you ever feel like 8ace is no longer entertainment, you should have every tool you need to slow down, take a break, or stop entirely — quickly, without friction, and without judgment. That is what responsible gaming looks like in practice at 8ace.
Gaming on 8ace should be an enjoyable leisure activity, not a source of income or a way to recover financial losses.
Only players who are 21 years of age or older are permitted to create and use an 8ace account. This is a PAGCOR requirement and a non-negotiable 8ace policy.
8ace will never market to players who have self-excluded or set strict deposit limits. Player-set restrictions are honoured without exception.
Every player has the right to set limits on deposits, losses, wagers, and session time — and to have those limits respected immediately upon activation.
8ace staff who interact with players are trained to recognise signs of problem gambling and to respond with appropriate referrals to support resources, not upselling.
Self-exclusion at 8ace is permanent if you choose it. There is no "re-activation" process that can be initiated by the player within the exclusion period. This is by design.
Every one of these tools is available right now in your 8ace Account Settings. No need to contact support to activate them — though our team is always there if you want to talk through your options.
Set a maximum deposit amount per day, per week, or per month. Once active, your limit is enforced immediately — you cannot deposit above it until the limit period resets or you request a reduction. Increases to a deposit limit are subject to a 7-day cooling-off period before they take effect.
Cap the amount you can lose in a given period — daily, weekly, or monthly. When you reach your loss limit, 8ace will prevent further wagering for the remainder of that period. Reducing your loss limit takes effect immediately; increasing it requires a 7-day reflection period.
Set a maximum amount you can wager per session, per day, or per week. This works across all game types — slots, live casino, sports betting, and bingo. Useful if you find yourself placing larger bets than you planned in the heat of the moment.
Set a reminder notification for when your gaming session reaches a duration you specify — 30 minutes, 1 hour, 2 hours, or a custom interval. The reminder doesn't end your session, but it prompts you to check in with yourself and decide consciously whether to continue.
Take a short break from 8ace without permanently closing your account. Choose a cooling-off duration of 24 hours, 7 days, 30 days, or 90 days. During this period your account is locked — you cannot log in, deposit, or wager. The lock cannot be lifted early once activated.
Request a permanent or long-term exclusion from 8ace. Once activated, your account is locked and cannot be accessed for the duration of the exclusion period. 8ace removes you from all marketing lists immediately. Permanent self-exclusion has no re-activation option within 5 years.
Self-exclusion is the strongest responsible gaming tool available on the 8ace platform. Here is exactly how to activate it — the process takes under five minutes from any device.
Access the 8ace platform via 8ace.asia on your mobile phone or browser. Log in with your registered Philippine mobile number and password.
Tap or click your account icon in the top right corner of the platform. Select "Account Settings" from the dropdown menu.
Within Account Settings, find the "Responsible Gaming" section. All available tools — including deposit limits, cooling-off, and self-exclusion — are listed here.
Select your exclusion period: 6 months, 1 year, 3 years, 5 years, or permanent. Confirm your choice with your account password. The exclusion activates within minutes and an SMS confirmation is sent to your registered Philippine number.
If you are unable to access Account Settings or prefer to request self-exclusion via our support team, email [email protected] with the subject "Self-Exclusion Request." Our team processes these requests immediately — 24 hours a day, 7 days a week, including weekends and Philippine public holidays.
Problem gambling can develop gradually — it doesn't always look dramatic. These are some honest questions to ask yourself about your relationship with 8ace or any gambling activity:
Please consider using the 8ace self-exclusion tool in Account Settings, or contact [email protected] (plain text — not a link) immediately. PAGCOR also operates responsible gaming resources for Filipino players. You can find them by searching "PAGCOR responsible gaming" in your browser. Seeking help is the right move — it takes more strength than continuing to gamble.
Under Philippine law and PAGCOR regulations, no person below 21 years of age may gamble on the 8ace platform. Ever.
The minimum gambling age in the Philippines for casino-style gaming is twenty-one (21) years old under PAGCOR regulations. This is not a preference or a best-practice recommendation — it is a legal requirement that 8ace enforces without exception.
Here is how 8ace enforces the 21+ age requirement in practice:
8ace operates under a PAGCOR license, and PAGCOR's responsible gaming framework forms the regulatory floor for everything described on this page. PAGCOR's mandate includes:
If you believe 8ace has failed to honour a responsible gaming tool you activated — for example, if a deposit limit was not applied correctly, or if a self-exclusion request was not processed — please contact [email protected] first. If the matter is not resolved to your satisfaction, you may escalate to PAGCOR through its official regulatory channels (accessible via pagcor.ph — an external site you can find through your own browser).
The 8ace responsible gaming page and all player protection tools are reviewed and updated in line with PAGCOR guidance. If you notice that a tool described on this page is not functioning correctly on your account, report it immediately to [email protected].
Set your deposit limit before your next session. It takes 30 seconds in Account Settings and makes every session after it more comfortable. That's what responsible gaming on 8ace looks like.
PAGCOR REGULATED · 21+ ONLY · GAMBLING CAN BE ADDICTIVE · PLAY RESPONSIBLY